Westcore Solutions LLC
At Westcore Solutions LLC, customer satisfaction is our priority. We carefully inspect every order before shipment to ensure you receive products in excellent condition. If you experience an issue with your order, we’re here to help.
Please read our Return & Refund Policy carefully before requesting a return.
You may request a return or replacement if:
You received a damaged product during shipping.
You received an incorrect item.
The product has a verified manufacturer defect.
The product is missing essential parts or accessories.
The product you received is substantially different from the product description on our website.
Return requests must be submitted within 48 hours of receiving your order.
Requests made after this period may not be eligible for return or refund unless required by applicable law.
To qualify for a return, the following conditions must be met:
The item must be unused and in its original condition.
The product must be returned in its original packaging.
All accessories, manuals, warranty cards, free gifts (if applicable), and original invoices must be included.
Any factory seals, serial number labels, or security stickers must remain intact.
The item must not show signs of misuse, alteration, accidental damage, or unauthorized repair.
Westcore Solutions LLC reserves the right to inspect returned items before approving a refund or replacement.
The following items are not eligible for return or refund:
Products damaged due to customer misuse, negligence, or improper installation.
Products with missing accessories, packaging, manuals, or documentation.
Products returned without prior authorization.
Clearance, promotional, final sale, or specially discounted items marked as non-returnable.
Products showing signs of wear, physical damage, liquid damage, or tampering.
Requests based solely on a change of mind after purchase (unless otherwise stated).
To initiate a return:
Contact our customer support team within 48 hours of delivery.
Provide your order number.
Include clear photos or videos showing the issue.
Our support team will review your request and provide return instructions if approved.
Securely package the item and ship it using the carrier specified by our support team.
Returns sent without prior approval may be refused.
Once your returned product has been received and inspected:
Approved refunds will be processed to the original payment method whenever possible.
If the original payment method cannot be refunded, an alternative refund method may be arranged.
Refund processing times vary depending on your payment provider and financial institution.
Shipping charges are generally non-refundable unless the return is due to our error.
If your return is approved due to:
Shipping damage
Manufacturer defects
Incorrect item shipped
We will, subject to product availability, send a replacement at no additional cost.
If the product is no longer available, a full or partial refund may be offered at our discretion.
If the return is the result of:
Our shipping error
A defective product
A damaged item received
Westcore Solutions LLC will cover the reasonable return shipping costs.
If the return is requested for any other eligible reason, the customer is responsible for return shipping expenses.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost during transit.
If your order arrives damaged or incorrect:
Do not use the product.
Contact us within 48 hours of delivery.
Include photographs of:
The product
The packaging
The shipping label
The damaged area (if applicable)
This information helps us process your request as quickly as possible.
Orders may only be canceled before they have been processed or shipped.
Once an order has been dispatched, it cannot be canceled and must follow the standard return process outlined above.
Westcore Solutions LLC is not responsible for damages resulting from improper installation, misuse, unauthorized modifications, accidents, or failure to follow manufacturer instructions.
Westcore Solutions LLC reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes become effective immediately upon publication on our website.
If you have any questions regarding returns or refunds, please contact us:
Westcore Solutions LLC
Address:
15575 Miami Lakeway N, Suite 210
Miami Lakes, FL 33014
Phone: +1 (802) 659-3419
Email: info@westcoresolutionsllc.com
Website: https://westcoresolutionsllc.com